Privacy Policy

1. Introduction

Veldra ("we," "us," "our") is a business consulting firm based in Bangkok, Thailand. We are committed to handling personal information responsibly and transparently. This policy explains what data we collect, why we collect it, and how it is used and protected.

This policy applies to data collected through our website and through direct engagement with clients and prospective clients. If you have questions about how your data is handled, please contact us at privacy@{{DOMAIN_NAME}}.

2. Data We Collect

We may collect the following categories of personal data:

• Contact information: Name, email address, and phone number submitted via our contact form or direct communication.
• Organization details: Company name, role, and information provided during the course of an engagement.
• Usage data: Information about how our website is accessed, including browser type and pages viewed, collected via analytics cookies where consent has been given.
• Communication records: Emails and written communications between you and Veldra.

3. How We Use Your Data

Personal data collected by Veldra is used for the following purposes:

• Responding to inquiries submitted through our contact form
• Delivering contracted consulting services to clients
• Sending service-related communications, including engagement updates
• Improving the content and function of this website using aggregated analytics data
• Meeting legal obligations under Thai law and applicable data protection regulations

Veldra does not sell personal data to third parties or use it for unsolicited marketing purposes.

4. Legal Basis for Processing

We process personal data on the following legal grounds:

• Consent: For non-essential cookies and optional marketing communications.
• Contract performance: To deliver services agreed under a consulting engagement.
• Legitimate interests: Responding to inquiries and improving our website experience.
• Legal obligation: Retaining records as required by Thai commercial and tax law.

5. Data Retention

We retain personal data only for as long as necessary for the purpose it was collected:

• Contact form submissions: retained for 12 months unless an engagement commences
• Client engagement records: retained for 5 years following engagement completion
• Analytics data: retained in aggregated form for up to 24 months

6. Data Protection Measures

Veldra applies the following measures to protect personal information:

• Data transmitted through this website is encrypted using standard TLS protocols
• Access to client records is restricted to the consulting team members working on the relevant engagement
• Internal data practices are reviewed on an annual basis
• In the event of a data breach affecting personal information, affected individuals will be notified in accordance with applicable law

7. Cookies

This website uses cookies to support basic functionality and, with your consent, to collect analytics data. You can manage your cookie preferences at any time through our Cookie Policy page.

8. Third-Party Services

We may use the following third-party services which may process data on our behalf:

• Google Analytics: Website usage statistics (only if consent has been given)
• Google Maps: Embedded map display; governed by Google's privacy policy
• Email services: Standard email platforms used for communication and engagement delivery

Veldra does not share personal data with third parties for advertising purposes.

9. Your Rights

Under Thailand's Personal Data Protection Act (PDPA) and applicable law, you have the following rights:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of data we are not legally required to retain
• Portability: Request your data in a portable format where technically applicable
• Objection: Object to processing based on legitimate interests
• Consent withdrawal: Withdraw consent for processing where consent is the legal basis

To exercise any of these rights, write to privacy@{{DOMAIN_NAME}}. We will respond within 30 days.

10. Third-Party Links

This website may include links to external websites. Veldra is not responsible for the privacy practices of third-party sites. We recommend reviewing the privacy policy of any external site you visit.

11. Children's Privacy

Veldra's services are intended for business professionals and organizations. This website is not directed at individuals under 18 years of age, and we do not knowingly collect data from minors.

12. Policy Updates

We may update this policy as our practices change or as legal requirements evolve. Material changes will be noted on this page. Continued use of this website following an update constitutes acceptance of the revised policy.

13. Contact